Re-Design the Receipt
Our patient's get so confused by the reciept. Where Total would normally be, is where the Estimated Insurance Benefits remaining is. It would look better if the total balance on the account is at the bottom. The Estimated Insurance Max remaining should be towards the top. The charges, payments, and adjustments are fine in the middle.
Guest
YES!!! Being able to print a receipt that just shows what they paid the day they were seen would help tremendously! Or as mentioned above...can we take off the amount that is on the upper right corner that states account balance. It makes patients believe that they owe this. Or they assume that entire amount will be picked up by insurance and that is not always the case. This is a constant issue with the majority of patients. Please find a way to fix this issue and we will all be greatful! Thank you!
I would prefer statements to look more like an EOB with the patient balance listed out by date of service. Patients have a hard time understanding the statements.