Specialty Ideas

Stop auto filling patients social security number into the insurance subscribers ID

In the newest update the patients social security number is automatically auto filling into the insurance subscriber id. The patient is not always the subscriber. This is causing claims to bounce back.
  • Anonymous
  • Feb 4 2019
  • Future consideration
  • Attach files
  • Halya Yost commented
    January 26, 2023 17:59

    This field should NOT be auto filled with patient's name, date of birth, social security number as most insurance carriers provide alternate ID #'s. When the subscriber is other than the patient, it does not alert the user to change the information leaving room for error, and then claims get submitted and remain unprocessed.

  • +1