It would be super helpful if you were able to work with more than one pt at a time. IE. Im working in pt Jim Smith on an insurance profile and Suzie James comes in, when I access her to schedule a new recall appt it changed the acct as to which I am in the patience information center to Suzie even though I'm working on an insurance profile. Having to constantly go back when you're trying to "multi-task" is not helpful. It's even harder when you are the only person working the front desk. It makes one feel like they cannot finish a thought/task without holding off on another. To be able to access a second pt information center screen would be helpful bc then one could be minimized allowing it to be on hold until you complete the task that has essentially interrupted the other.
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